Thanks for the response.
But now I am getting a issue where camera and microphone are not working in the InApp Browser.
Providing the link of the similar issue:
https://stackoverflow.com/questions/58058311/ionic-3-inapp-browser-camera-access-for-chatting
Good Day Everyone,
We have been customizing and rebuilding a custom version of the moodle mobile app. We have changed everything from icon, color scheme, urlscheme, app name, and the site url to use our hosted lms. We were able to submit our app for beta testing using testflight. But when we submitted another version of the app to go public, our request was rejected and ultimately, they terminated our developer account. They did not give us any specific reason on why it happened. They only gave us this message below:
We have completed our investigation and have determined that your Apple Developer Program membership, or another membership associated with your developer account, has been used for dishonest or fraudulent activity. This is prohibited by Section 3.2(f) of the Apple Developer Program License Agreement:
"You will not, directly or indirectly, commit any act intended to interfere with the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, Custom App Distribution, or the Program."
We have found a pattern of manipulative or misleading behavior that has led to the termination of your Apple Developer Program membership. These behaviors can include, but are not limited to, inaccurate metadata describing your app or service, misleading app content, engaging in inauthentic ratings and reviews manipulation, providing misleading customer support responses, providing misleading responses in Resolution Center, engaging in misleading purchasing or bait and switch schemes, or other dishonest or fraudulent activity within or outside of the app.
Has anyone here experienced this? We certainly did not engage in any fraudulent activity within or outside the app. Any insight on why it happened?
Appreciate your help. Thanks.
Thank you Ken for your guidance. We conducted dry runs to simulate the issue over Friday and Sat. Resharing details as the issue (Cloudflare is not the issue). We have some pointers to the possible reason.
* Background - There are 4 live moodle instances on our production server (I had mentioned it in my post) + 1 UAT instance of the largest moodle instance (installed on 16 June on the same server. Not accessed since then)
* 8-Jul - Moodle Mobile Test for 50 users in OFFLINE mode.
* 8-Jul - At server end, Error logs got hundreds and thousands of messages of the type. Over 6 hours, the most executed scripts were as follows (number of executions first) were:
870589 /home/servername/public_html/GS/webservice/rest/server.php
91787 /home/servername/public_html/lfii.YYYYYYY.com/pluginfile.php
26941 /home/servername/public_html/GS/lib/ajax/service.php
23412 /home/servername/public_html/lfii.YYYYYYY.com/lib/ajax/service.php
15110 /home/servername/public_html/lfii.YYYYYYY.com/lib/ajax/setuserpref.php
13775 /home/servername/public_html/GS/local/mobile/check.php
12710 /home/servername/public_html/lfii.YYYYYYY.com/mod/scorm/datamodel.php
9163 /home/servername/public_html/GS/webservice/pluginfile.php
7807 /home/servername/public_html/GS/login/token.php
6883 /home/servername/public_html/lfii.YYYYYYY.com/theme/image.php
[client 35.209.0.200:33176 Database transaction aborted automatically in /home/servername/public_html/SG/webservice/rest/server.php
Sample Error Messages
- Execute of /home/servername/public_html/lfii.YYYYYYY.com/pluginfile.php stopped because of load 35.05
- Execute of /home/servername/public_html/SG/webservice/rest/server.php stopped because of load 35.05
- Execute of /home/servername/public_html/lfii.YYYYYYY.com/pluginfile.php stopped because of load 35.05
- Execute of /home/servername/public_html/lfii.YYYYYYY.com/mod/scorm/datamodel.php stopped because of load 35.31
- Execute of /home/servername/public_html/SG/lib/ajax/service.php stopped because of load 35.31
* 8-Jul - Result - Users faced 'Error connecting to Server' errors; Administrators got 'Service Unavailable'
* 9-Jul - Dry Run 1 with 25-30 users across India. Similar number of error logs got generated.
* 10-Jul - Checked the UAT instance on the server and found its logs had entries AFTER 16 Jun too, despite no one accessing it! Removed UAT instance of the largest Moodle installation, removed its sub-domain, removed its linked SSL Cert.
* 10-Jul - Dry Run 2 with 25 users simultaneous start. Server error messages down to 2831. Many users still faced 'Error connecting to Server'.
* 11-Jul - Dry Run 2 with 25 users, time staggering start (5 users starting every 5 min). Server error messages down to 2111. SQL-related issues didnt occur. Only 1 user encountered 'Error connecting to Server' error. Administered encountered 'Service Unavailable' error multiple times.
We interacted with local tech experts and their view was that as the UAT installation (including sub-domain, the redirections and the SSL Cert), the webservice calls were getting impacted at the web server level. Hence, some of the activities were diverted to the UAT server. Once we deleted the UAT instance, the no. of errors reduced substantially.
Would welcome your views too. Let me know if you require any more details.
Ken, many thanx for the response. I have been going through your various responses to moodle users who are in trouble as also with long-standing issues (we still havent been able to crack our issues with large backups). I appreciate the help and support you provide to the community. Noted attachments shouldnt be .doc. I have saved the file of interaction with Server Hosting Support in text and re-attached here. Removed the Clourflare part of the interaction as that is digressing the discussion.
best regards,
Morning Juan,
We are on the premium plan but last week we upgraded from Moodle 3.4 to 3.9 and in doing so we moved to a secure certificate site. Our URL was http:// and is now https://. We did a manual back up and resort of courses into a fresh vanilla Moodle 3.9 as we were concerned about the multi-version jump. We are now having difficulties as the new version has not linked to subscription despite me trying to insert all the verification details. It also seems to have given us a new airnotifier code.
I have also emailed the support email Case 00079599. We would greatly appreciate assistance in how to link our upgraded site (it is not a new site) to our subscription?
Regards
Paula
Hey all, I'm wondering whether anyone was been approved for non-profit status for Mobile App plans.
We believe that we have followed all indicated steps including registering on apps.moodle.com, emailing site addresses to mobile@moodle.com, and logging a support ticket at support.moodle.com. Our sites on apps.moodle.com indicate they are on the Free plan. We have not yet received a response. We have not been asked to submit any documentation about our non-profit status.
Any information about whether you have been successful with the process would be appreciated.
Hi there,
This is a missing feature that is already being tracked in this issue: MDL-67807. The concurrent login is only limited in browsers at the moment.
Hello,
I am currently using Moodle 3.9.1 and there are a few courses with H5P activities. I can view them in my web browser and desktop/laptop browser. But I'm not able these H5P activities in the Moodle 3.9.1 Branded Custom App. Is there anything I am suppose to set on my Moodle site or App "Source Code" so that I can see them?
H5P Activities Head is visible on my App but content still not showing
> download> unzip > storing ... but not display any thing (Blank Screen)
How to fix it...?I don't think this has anything to do with the code, because that'd be a different rejection reason. Maybe they thought your branding was misleading for some reason, I don't know. Or maybe there's been a mistake on their part. You'll have to contact their support to see if they can give you more details.
Yea, I have tested several custom moodle apps on Play Store and found that this issue does not happen on Android 8. 8.1 and 7. So far, I have only found it to exist on Android 9 across all those apps.
Hi,
I'm developing a plugin for moodle mobile and need to show an error message (and send user to the Dashboard) when a PHP function returns false.
How does one do Modal/Toast Messages in Moodle Mobile? Furthermore, how does one redirect users to pages? Thanks!
Hi,
I currently run a script in Moodle that keeps track of user stats when a video is played in Moodle (events are created on every page load). I wish to add the same functionality in Moodle Mobile but was unsure of how to call the javascript file whenever a page is loaded. Furthermore, if I wanted to call a PHP function from the javascript file, would webservice calls be the only way ?